REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.qstorex.shop! We are committed to providing you with high-quality car anti-skid mats (silicone) and hope that you will be satisfied with your purchase. If you are not satisfied with your order, our return and exchange terms are as follows:

1. Return Policy
   ●Satisfaction Guarantee: If you are not satisfied with the product after receiving it, you can apply for a return within 30 days of purchase. Please ensure that the product is unused, in its original packaging, and includes all accessories and instructions.
   ●Return Process:
   ○Please contact customer service ([email protected]) by email with your order number and reason for return.
   ○We will provide you with a return authorization and the relevant return address.
   ○Send the product back to the designated address together with the original packaging.
   ●Return Cost: Unless the product is defective or wrong, the shipping cost of the return is borne by the customer.
2. Exchange Policy
   ●Exchange Limit: If you need to exchange, you must apply within 30 days of receiving the product. The exchanged product must be unused and in its original packaging.
   ●Exchange Process:
   ○ Please contact customer service ([email protected]) via email with your order number and exchange request.
   ○ We will provide you with an exchange authorization and the relevant return address and instructions.
   ●Exchange Costs: Shipping costs incurred for exchanges are usually borne by the customer, but for exchanges caused by product defects or errors, shipping costs will be borne by us.
3. Refund Processing
   ● Once we receive the returned item and confirm its status, the refund will be processed through the original payment method. Please allow 5 business days for the refund to be processed, and please note that your bank or credit card company may take additional time to reflect the refund.
4. Order Cancellation
   ● If you wish to cancel your order, please contact us as soon as possible via email ([email protected]). If the order has not yet been shipped, we will refund the full amount. If the order has been shipped, you must return it in accordance with the above return policy.
5. Contact Us
   If you have any questions about the return and exchange terms, or need further assistance, please feel free to contact us:
   ●Email: [email protected]

We thank you for choosing www.qstorex.shop and look forward to providing you with better products and services!